Privacy Policy

Introduction

SurplusLoop Sdn. Bhd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your data.

Information We Collect

We may collect and process the following information:

• Personal Information: Name, email address, phone number, company name, and other contact details you provide.
• Usage Data: Information about your interaction with our platform, including log files, device type, operating system, browser type, and IP address.
• Cookies & Tracking Technologies: To enhance your experience, we may use cookies or similar technologies to remember preferences and analyse traffic.

How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services.
• Communicate with you regarding updates, features, and support.
• Analyse platform usage for better functionality and user experience.
• Comply with legal obligations under Malaysian law.

Data Sharing & Disclosure

We do not sell your data to third parties. However, we may share your information:

• With service providers who assist in platform operations.
• To comply with legal requirements or respond to lawful requests.
• In the event of business mergers, acquisitions, or asset transfers.

Data Retention

We retain your information as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Request a copy of the data we hold about you.
• Withdraw consent to data processing at any time.

To exercise these rights, contact us at info@surplusloop.com.

Data Deletion

You may request data deletion by emailing info@surplusloop.com with the subject line “Data Deletion Request.” Please include sufficient information to verify your identity and locate your data. We will process such requests promptly and in accordance with applicable laws.

Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the platform constitutes acceptance of the updated policy.